Return & Refund Policy
Last updated: 17 July 2026
We want you to be happy with Motion Key. This page explains how returns, withdrawals, and refunds work. It sits alongside our Terms of Service, which contain the full legal detail.
30-day satisfaction guarantee
If you are not satisfied with your Motion Key device, you can return it within 30 days of delivery for a refund of the purchase price. The device should be in reusable condition. Contact us at support@motionkeyapp.com first to get a return authorisation.
EU/EEA & UK: 14-day right of withdrawal
If you are a consumer in the EU/EEA or the UK, you also have a statutory right to withdraw from your purchase within 14 days of receiving your device, without giving a reason. See our Terms of Service for how to do this and for the model withdrawal form. This right is in addition to the 30-day guarantee above.
Faulty or damaged devices (2-year guarantee)
We guarantee the device against manufacturing defects and hardware failure for two (2) years from delivery. If your device stops working properly due to a defect during normal use, we will repair or replace it free of charge. This does not cover damage from misuse, accidents, unauthorised modification, or normal wear and tear. Contact support@motionkeyapp.com and we will help — for faulty devices we cover the return shipping with a prepaid label.
How to return
- Email support@motionkeyapp.com with your order number and the reason for your return.
- We will send you a return authorisation and instructions within 2 business days.
- Pack the device securely and send it back within the timeframe we give you.
Refunds
Once we receive and check your returned device, we will refund the purchase price to your original payment method. For withdrawals, we refund within 14 days of being notified (we may wait until we receive the device back or you show proof you have sent it). Standard delivery costs are refunded for withdrawals. Return shipping is at your cost for voluntary returns and withdrawals, and at our cost for faulty devices.
Motion+ subscriptions
Motion+ is billed by the Apple App Store or Google Play. Cancellations and refunds for subscriptions are handled through your store account, under Apple’s and Google’s rules.